Delivery Policy

Overview

WashingtonBaskets.com provides coordinated next-day gift basket delivery across the Greater Washington, DC region, including Washington, DC, surrounding Maryland communities, and Northern Virginia. Delivery availability is confirmed at checkout based on the recipient’s address within our DMV service area.

We prepare and coordinate orders based on recipient address, product eligibility, delivery requirements, and regional routing. Available delivery information and estimated delivery dates are shown during checkout.

Order Processing

Orders begin processing shortly after payment is confirmed. Customers requesting an address correction, order change, or cancellation should contact customer service as early as possible.

Once an order has shipped, or once preparation, fulfillment, or delivery coordination has begun, changes or cancellations may no longer be possible.

Delivery Timing

Next-day delivery is the standard delivery model for WashingtonBaskets.com. Same-day delivery is not offered.

Delivery dates shown at checkout are estimates and are not guaranteed delivery times. Exact delivery timing may vary due to routing, traffic, weather, recipient availability, building access, security procedures, and operational capacity.

Residential deliveries typically occur by end of day. Business, office, government building, and institutional deliveries typically occur during standard business hours where possible.

Delivery Completion

Deliveries do not require a signature unless otherwise stated or required due to product type, delivery location, alcohol content, age verification, or applicable delivery rules.

Orders may be left in a safe location or delivered to a recipient, building representative, concierge, reception desk, security desk, front desk, mailroom, loading area, or other building-approved receiving point where appropriate.

Once proof of delivery has been obtained, or the order has been accepted by the recipient, building representative, reception desk, mailroom, concierge, security desk, front desk, or other authorized receiving location, the order may be considered delivered.

Office, Government Building, and Managed Property Deliveries

Deliveries to offices, government buildings, institutions, apartments, condominiums, hotels, hospitals, gated communities, and managed properties may be completed through reception, mailroom, concierge, security, front desk, loading area, or another building-approved receiving point.

Customers are responsible for providing complete delivery details, including company name, department, suite or unit number, recipient phone number, building instructions, and any access information needed for delivery.

Building access restrictions, security procedures, recipient unavailability, or refusal by a building representative may affect delivery completion and may result in additional charges, re-delivery fees, or an undeliverable order.

Incorrect or Incomplete Address Information

Customers are responsible for providing a complete and accurate delivery address at the time an order is placed.

• Address changes must be requested promptly after ordering and before the order ships or delivery coordination begins.
• Orders with incorrect or incomplete address information may be delayed, misdelivered, or undeliverable.
• Refunds, replacements, or credits may not be issued for orders affected by address errors, missing suite or unit numbers, incorrect recipient information, or incomplete delivery instructions.

Service Area Review

WashingtonBaskets.com focuses on next-day delivery within the Greater Washington, DC region. Some addresses within or near the edge of our service area may require additional review before fulfillment proceeds.

If an address requires additional delivery coordination or fees, customer service may contact the purchaser before fulfillment continues. If delivery cannot be completed to the address provided, the order may be modified, delayed, cancelled, or treated as undeliverable depending on the circumstances.

Undeliverable Orders

Orders may be considered undeliverable when delivery cannot be completed due to incorrect or incomplete address information, recipient unavailability, refused delivery, restricted access, failed age verification where applicable, unsafe conditions, or circumstances outside our control.

• Refunds may not be issued for undeliverable orders caused by customer or recipient circumstances.
• Re-delivery may incur additional fees.
• Perishable items may need to be remade and cannot always be recovered or reused.
• Incorrect or incomplete address information remains the customer’s responsibility.

Perishable and Time-Sensitive Products

Some gift baskets may include perishable, seasonal, temperature-sensitive, or time-sensitive products. These items are selected and prepared with delivery timing and product condition in mind.

If a perishable component is unavailable or not suitable for delivery conditions, it may be replaced with an appropriate non-perishable or more stable alternative at our discretion to protect quality, presentation, and successful delivery.

Substitutions

Because some items are seasonal, perishable, or subject to availability, substitutions may occasionally be necessary. When substitutions are made, we maintain the overall value, theme, intent, and presentation of the order.

Due to product availability, delivery timing, and order volume, customers may not always be contacted in advance regarding substitutions.

Alcohol and Regulated Products

Some gift baskets or add-ons may include alcohol or other regulated products where permitted by applicable law. Delivery of alcohol or regulated products is subject to applicable federal, state, district, and local laws.

Age verification, adult signature, recipient availability, and additional delivery requirements may apply where required. Failed delivery due to age verification, recipient unavailability, refusal, restricted access, or local delivery requirements may not be eligible for refund, replacement, or credit.

External Factors

Delivery schedules may be affected by circumstances beyond our control, including weather conditions, traffic, carrier disruptions, labor disruptions, holidays, public emergencies, building access restrictions, security procedures, or transportation network issues.

We are not responsible for refunds, replacements, credits, delays, failed delivery attempts, or non-delivery caused by circumstances outside our control.

Questions or Support

For answers to common delivery questions, please refer to our FAQ page. For order-specific assistance, customer service is available through the contact methods listed on this website.